Frequently Asked Questions

What payment methods do you accept?

I accept credit card, EFT, Paypal, Applepay, Afterpay and HUMM.

What happens after I place my order for a website?

Once you place an order, you will receive an email confirmation of your order, then you will receive another email requesting the info I need to get started on your website!

This email will ask you for items such as your logo, what pages you require, colour and layout preferences things like that. Rest assured I will be with you every step of the way! I welcome your input and will always communicate with you in a timely manner. You will never be left wondering what is happening with your website.

Designing, building and finishing your website to a very high standard and on schedule is my highest priority.

What do your website packages include?

All of my website packages include:

  • A Professional and unique mobile responsive design
  • Domain registration, SSL Certificate, website and email hosting
  • Contact page and workflows
  • Privacy Policy, Terms of Use, Refund and Shipping Policy pages
  • A Blog page
  • Email Marketing sign up integration
  • Daily back ups
  • Enhanced security
  • Speed optimisation
What is web hosting and why do I need it?

When you have a website, you need an online storage facility to store all the files, so that when someone visits your site, they can view all your images and content. It’s basically where your website lives, it’s your website’s home! And like all storage facilities, or homes, there is a rental fee. That is what your web hosting pays for.

How much is web hosting?

Website hosting is as follows, you can opt to pay annually and save 10%.

Web and email hosting for a website that has 1-5 pages – $10 a month

Web and email hosting for website 5 + pages – $15 a month

Web and email hosting for online stores – $20 a month

This covers your website and email hosting, SSL certificate and domain renewal (if applicable).

If you require a care/maintenance package you can find them here: Care and Maintenance Packages

Do your packages include email accounts?

Yes, all my website packages include unlimited email accounts.

What is domain registration?

Domain name registration is the act of reserving a name on the Internet for a certain period, usually one year. It is important to know that this domain will remain yours for as long as you renew it and there is no way to purchase a domain name forever.

Domain name registration is necessary for your website and should be related to your business eg my domain name is jhwebdesigns.com.au and that is the text you input to reach my website. It is also the suffix of my emails eg info@jhwebdesigns.com.au

Most of my packages include your domain registration (except the 1 and 3 page starter sites, domain can be added for $14.95). And the hosting renewal fee includes your domain renewal. If you already have a domain registered, rest assured we can still use that for your website and email accounts.

What is an SSL certificate?

An SSL certificate is a bit of code on your web server that provides security for online communications. When a web browser contacts your secured website, the SSL certificate enables an encrypted connection. It’s kind of like sealing a letter in an envelope before sending it through the mail.

If you don’t have an SSL certificate, your website may still function as always, but it will be vulnerable to hackers and Google will warn visitors that your website is not secure. Google also gives priority to websites that have an SSL certificate. Some browsers will not even display a website if it doesn’t have an SSL certificate.

Your SSL certificate is included with all my packages, and the renewal is included with your annual web hosting renewal.

Can you redesign my existing website?

Absolutely! Whatever you need, just contact me and we can discuss your site. You might be surprised how much difference we can make with just a few small changes.

If I buy a 1 page or 3 page website, can I add more pages later?

Of course! With my websites you are not boxed in, we can always expand your site as you expand your business. If budget is an issue for you, grab a starter site and grab a maintenance plan, we can get your site developed over time.

If I buy a starter package, can I add Woocommerce later and make it an online store?

Most definitely, as I mentioned before with my websites you are not locked in. Buy the package you need now, and we can grow your website with your business needs over time.

What are the benefits of WordPress Woocommerce online stores over Shopify and others?

When you build your website with WordPress and Woocommerce for your store, you are not so restricted when it comes to design. You can have a truly unique website as well as an amazingly functional store. It will have all the functionality of Shopify the and others, but much more flexibility with regards to layout and design, and no need to buy expensive premium themes! 

Is Woocommerce hard to use?

Like any system, Woocommerce takes a little learning and getting used to. But you will not be left in the dark! I will be with you every step of the way, and I will provide you with an easy “How To” guide on adding and removing products so you can easily maintain your store going forward.

What are the transaction fees with Woocommerce?

Woocommerce payments, like Shopify payments use Stripe as their payment processor, so the fees are very similar. Woocommerce charges are as follows:

Domestic credit or debit cards
1.75% + $0.30

Cards issued outside Australia
2.9% + $0.30

Currency conversion
+2%

What other payment methods can I accept with Woocommerce?

Woocommerce can accept many different payment methods including:

Credit Cards

Paypal

Afterpay

Zippay

Applepay and Chromepay

Humm..

just to name a few. If you have another method of payment not listed, just ask me.

How many products can I have with Woocommerce?

With Woocommerce you are not restricted, products are unlimited.

What happens after I place my order for a logo video?

Once you place an order, you will receive an email confirmation of your order, then you will receive another email requesting a high resolution version of your logo. Depending on which logo transition video you have purchased, I will also ask for your colour preferences for certain items.

Once I have received this info, you will receive an MP4 and GIF version of your purchase within 48 hours via email.

home office

If you can’t find your answer here, please contact me I would be happy to answer any questions you have.