Payment Terms and Refund Policy

Payment Terms

A 50% deposit is required before I can begin any work on the website.
The remaining balance will be due at the end of the project when you approve the final design.
After final payment, the web design will be applied to the live site and all access details (where applicable) released to you.
All payments can be made as per the details on your invoice.


You can request minor modifications such as font styles, colors, element positions. You will have 2 business days to request any revisions. If you do not request any changes, all design work done will be considered accepted, and final payment will be immediately due. Revision requests will take 3-5 business days to complete depending on the scale of work. You are allowed up to 5 revision requests in total.

All design modifications will be in line with the original brief. Any requests beyond what is included in the brief will be treated as a new project and charged a new fee under new terms.
The initial 50% deposit will not be refunded or transferred to the new project.


If there are any delays due to events beyond my control such as but not limited to illness, injury, fire, computer failure, acts of god, etc, I will promptly notify you. You will be offered a new delivery timescale and you have the right to agree to give me more time or request a termination of this agreement.
Depending on the design stage, you may get a partial refund.



You have the right to terminate your agreement if I fail to complete the website design within 90 days of the project start date. If the agreement is terminated for any reason other than my failure to deliver within 90 days, you shall forfeit your deposit. I retain all rights to the design.
I have the right to terminate this agreement if you fail to submit all necessary information and/or make payment when due. In the event of termination, I own the design including all versions and elements. I have the right to complete the design, exhibit, and/or sell them.



Once the work is complete and the website is live, no refunds will be given for any reason.